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  1. Confluence Data Center
  2. CONFSERVER-24969

Disabled user still counts towards license limit

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      A disabled user which is a memeber of a group which has 'Use Confluence' permissions is still counted towards the license limit.

      The expected behaviour is that a disabled user does not count towards the license limit, regardless of what groups that disabled user might have been a member of. It would be understandable if re-enabling such a user might return an error if that user would then breach the licensed limit.

      We worked around the issue by removing all disabled users from all groups, but that's effectively historical data loss (in addition to being unintuitive).

            [CONFSERVER-24969] Disabled user still counts towards license limit

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2876230 ] New: CONFSERVER Bug Workflow v4 [ 3003954 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2803858 ] New: JAC Bug Workflow v3 [ 2876230 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2728364 ] New: JAC Bug Workflow v2 [ 2803858 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2400351 ] New: JAC Bug Workflow [ 2728364 ]
            Adam Barnes (Inactive) made changes -
            Resolution New: Unsolved Mysteries [ 13 ]
            Status Original: Open [ 1 ] New: Resolved [ 5 ]

            Adam Barnes (Inactive) added a comment -

            This ticket is being resolved as we have never been able to reproduce the issue and have not had any new reports in nearly 2 years. If you are still experiencing this issue in a supported version and can provide steps to reproduce then please let us know.

            Adam Barnes (Inactive) added a comment - This ticket is being resolved as we have never been able to reproduce the issue and have not had any new reports in nearly 2 years. If you are still experiencing this issue in a supported version and can provide steps to reproduce then please let us know.
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2299771 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2400351 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2234115 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2299771 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2196166 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2234115 ]

              Unassigned Unassigned
              ba81b6334429 David Harris
              Affected customers:
              17 This affects my team
              Watchers:
              20 Start watching this issue

                Created:
                Updated:
                Resolved: