• Icon: Suggestion Suggestion
    • Resolution: Won't Fix
    • None
    • None
    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      We are interested in approving comments, like this, rather than page edits.

      Storytelling...
      Our campus IT department uses Confluence to identify needs, assess resources, gather functional requirements and communicate during development/implmentation. In order to get input from as many potential users, both those we know about with Confluence ID's and those we may not know about (who by the way always have the best issues to contribute), we leave Confluence open for anonymous commenting (not editing). Each day Confluence pushes out daily reports to the campus were folks can see the current issues under discussion, development and deployment. If they see something that they may have an affinity for, or expertise in, they go to the page and comment on the subject. Project managers are then required to answer the question or embed the issue directly into the body of the Confluence page. The test for addressing the point raised is, "if the person came back to the page, would they ask the same question?"

      Unfortunately, even with CAPTCHA on, some bad posts are from humans (students can also participate). We have received several rude or offensive posts and even some from vendors who are promoting, rather than collaborating.

      The result is that a few folks want to turn off anonymous comments due to obscenity concerns.

      Use Case...
      An anonymous user finds a page of interest and would like to contribute an idea. They click on the "Add Comment" button, the comment form appears, and enter their comment through the RTE or Wiki markup form. After placing their comment, they can enter their email address to be notified when the comment is approved and posted and receive notifications of follow-ups. They click "Post" and the browser screen updates notifying the anonymous user that their comments have been submitted to the "page's owner."

      Once an anonymous comment is submitted, an email is sent to the "page's owner" (the page's owner would be the person who originally created the page by default or defined later by the original author), with a copy of the comment, an indication of which page was commented on, a place for a response to the comment (if an email was given) and an "Approve" "Deny" option.

      If the page owner approves the comment, it is posted just like normal user comments.

      If the page is denied, an email is sent back to the anonymous commenter telling them they were denied and, if a response was included, why.

            [CONFSERVER-13202] Comments Approval Workflow

            I have been asked about comment moderation as well. Even though our site is internal only, sometimes inappropriate comments are made that then need to be deleted. Having over 5000 people accessing Confluence, this can happen. The alternative is turning off comments, or quickly reacting to posted comments. Not ideal. So, I'm not sure if it is truly a "minority" request, but it is certainly something I wish I could turn on to satisfy our HR department.

            Mike McNamara added a comment - I have been asked about comment moderation as well. Even though our site is internal only, sometimes inappropriate comments are made that then need to be deleted. Having over 5000 people accessing Confluence, this can happen. The alternative is turning off comments, or quickly reacting to posted comments. Not ideal. So, I'm not sure if it is truly a "minority" request, but it is certainly something I wish I could turn on to satisfy our HR department.

            I would like to see this decision re-visited. We are considering switching to Confluence as a documentation solution, but we want to encourage community contribution to our knowledge base as part of our Doc strategy going forward. For this to be viable, we need the ability to prevent incorrect information, or offensive comments, from being posted.

            The ability to review and approve comments would be ideal.

            I searched for a plugin that would provide this functionality and found this one: https://marketplace.atlassian.com/archive/org.skrebs.confluence.commentModeration. However, it seems to have been discontinued sometime in 2012, and there is no longer support for it.

            Thanks.

            Colleen Colbeck added a comment - I would like to see this decision re-visited. We are considering switching to Confluence as a documentation solution, but we want to encourage community contribution to our knowledge base as part of our Doc strategy going forward. For this to be viable, we need the ability to prevent incorrect information, or offensive comments, from being posted. The ability to review and approve comments would be ideal. I searched for a plugin that would provide this functionality and found this one: https://marketplace.atlassian.com/archive/org.skrebs.confluence.commentModeration . However, it seems to have been discontinued sometime in 2012, and there is no longer support for it. Thanks.

            Jan Kirrmann added a comment - - edited

            We currently have spam comments despite activeated captchas and because of this missing solution we are forced to disable the comment function in our application documentation site.

            Best regards,
            Jan

            Jan Kirrmann added a comment - - edited We currently have spam comments despite activeated captchas and because of this missing solution we are forced to disable the comment function in our application documentation site. Best regards, Jan

            Any chance this decision can be revisited? We are in the same situation and I'm sure others are as well. Optional moderation would certainly be a welcomed feature.

            Best Regards,
            Hans

            Hans Bergsten added a comment - Any chance this decision can be revisited? We are in the same situation and I'm sure others are as well. Optional moderation would certainly be a welcomed feature. Best Regards, Hans

            Hi All,
            After a few years we feel like there isn't enough demand on this issue to implement this. Additionally, we also feel like it will add a lot of complexity to the product that will only benefit a minority of customers.

            We cannot see ourselves doing this in the foreseeable future.
            Sherif

            Sherif Mansour added a comment - Hi All, After a few years we feel like there isn't enough demand on this issue to implement this. Additionally, we also feel like it will add a lot of complexity to the product that will only benefit a minority of customers. We cannot see ourselves doing this in the foreseeable future. Sherif

            Mark Nye added a comment -

            We've also had requests for this feature, and I've seen a number of situations where an approvals process for (especially) anonymous comments would be very useful.

            Mark Nye
            University of Illinois at Urbana-Champaign

            Mark Nye added a comment - We've also had requests for this feature, and I've seen a number of situations where an approvals process for (especially) anonymous comments would be very useful. Mark Nye University of Illinois at Urbana-Champaign

              smansour Sherif Mansour
              a940359bd5f8 Patrick Masson
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                Created:
                Updated:
                Resolved: