[COMMUNITY-136] Email subscriptions not working as expected

This issue belongs to an archived project. You can view it, but you can't modify it. Learn more

Expected Result:

Hide

Certain subscriptions to topics like 'Jira questions' might send notifications for comments and answers rather than the question itself.

Users that have Only new posts selected for 'Of categories I'm watching within collections, send updates for' in their Settings should not receive this type of email notification unless they are also subscribed to the individual thread itself.

Show
Certain subscriptions to topics like 'Jira questions' might send notifications for comments and answers rather than the question itself. Users that have Only new posts selected for 'Of categories I'm watching within collections, send updates for' in their Settings should not receive this type of email notification unless they are also subscribed to the individual thread itself.
Actual Result:

Hide

Email notifications not sending as expected

Show
Email notifications not sending as expected

We have noticed certain email subscriptions not delivering topic messages as expected.

We are working with our vendor to identify and fix the issue

is related to

COMMUNITY-148 Loss of email and updates

No work has yet been logged on this issue.