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  1. Atlassian Community
  2. COMMUNITY-136

Email subscriptions not working as expected

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
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      Certain subscriptions to topics like 'Jira questions' might send notifications for comments and answers rather than the question itself.

      Users that have Only new posts selected for 'Of categories I'm watching within collections, send updates for' in their Settings should not receive this type of email notification unless they are also subscribed to the individual thread itself.

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      Certain subscriptions to topics like 'Jira questions' might send notifications for comments and answers rather than the question itself. Users that have  Only new posts selected for 'Of categories I'm watching within collections, send updates for' in their Settings  should not receive this type of email notification unless they are also subscribed to the individual thread itself.
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      Email notifications not sending as expected

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      Email notifications not sending as expected

      We have noticed certain email subscriptions not delivering topic messages as expected.

      We are working with our vendor to identify and fix the issue

            [COMMUNITY-136] Email subscriptions not working as expected

            Tyler T made changes -
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Tyler T made changes -
            Link New: This issue is related to COMMUNITY-148 [ COMMUNITY-148 ]
            Tyler T made changes -
            Priority Original: Low [ 4 ] New: High [ 2 ]
            Tyler T made changes -
            Status Original: Open [ 1 ] New: In Progress [ 3 ]
            Tyler T made changes -
            Status Original: Needs Verification [ 10004 ] New: Open [ 1 ]
            Tyler T made changes -
            Expected Result Original: Certain subscriptions to topics like 'Jira questions' might send notifications for comments and answers rather than the question itself.

            Users that have *Only new posts* selected for 'Of categories I'm watching within collections, send updates for' in their [Setting|https://community.atlassian.com/t5/user/myprofilepage/tab/user-subscriptions%3Anotification-settings] should not receive this type of email notification unless they are also subscribed to the individual thread itself.             		New: Certain subscriptions to topics like 'Jira questions' might send notifications for comments and answers rather than the question itself.

            Users that have *Only new posts* selected for 'Of categories I'm watching within collections, send updates for' in their [Settings|https://community.atlassian.com/t5/user/myprofilepage/tab/user-subscriptions%3Anotification-settings] should not receive this type of email notification unless they are also subscribed to the individual thread itself.
            Tyler T created issue -

              Unassigned Unassigned
              ttadej Tyler T
              Archiver:
              mkhairuliana Monique Khairuliana (Inactive)

                Created:
                Updated:
                Resolved:
                Archived: