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  1. Commerce
  2. COMMERCE-91

Billing preview page fails to load for organization administrators with the new billing system

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Highest Highest
    • Billing - Preview
    • None
    • Minor

      Issue Summary

      Organization billing preview page fails to load for organization administrators with the new billing system

      Steps to Reproduce

      1. Configure an organization administrator in an organization with the new billing system
      2. Do not grant any billing admin or business contact role to this organization administrator.
      3. As the organization administrator navigate Org Admin > Billing

      Expected Results

      https://admin.atlassian.com/o/ORG_ID/billing-preview

      • The page should load for the organization administrator.
      • If there is a missing permission required for the new billing system, the org admin should be warned.

      Actual Results

      https://admin.atlassian.com/o/ORG_ID/billing-preview

      • The page simply fails with the error "Failed to load apps. Try again later"

      Workaround

      Contact the main billing admin for your organization and request to be added with a billing admin role

            [COMMERCE-91] Billing preview page fails to load for organization administrators with the new billing system

            jhaloot made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4528589 ] New: JAC Bug Workflow v4 [ 4542279 ]
            Lyubomir Ivanov made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Lyubomir Ivanov made changes -
            Status Original: In Review [ 10051 ] New: Waiting for Release [ 12075 ]
            Lyubomir Ivanov made changes -
            Status Original: In Progress [ 3 ] New: In Review [ 10051 ]
            Lyubomir Ivanov made changes -
            Development Effort New: S [ 13031 ]
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            Ketan Gupta made changes -
            Assignee Original: Ketan Gupta [ 9184748aac98 ] New: Lyubomir Ivanov [ 7cb8b3befd7e ]
            Ketan Gupta made changes -
            Status Original: Gathering Impact [ 12072 ] New: Needs Triage [ 10030 ]
            Cloe W (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1039760 ]
            Ketan Gupta made changes -
            Comment [ Team is currently investigating this bug ]
            Bugfix Automation Bot made changes -
            Priority Original: High [ 2 ] New: Highest [ 1 ]

              7cb8b3befd7e Lyubomir Ivanov
              rmacalinao Ramon M
              Affected customers:
              8 This affects my team
              Watchers:
              33 Start watching this issue

                Created:
                Updated:
                Resolved: