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  1. Commerce
  2. COMMERCE-89

Unable to install marketplace apps in OneAtlassian site

    • Severity 3 - Minor
    • Warranty

      Issue Summary

      Currently, partners who have availed OneAtlassian sites are not able to install any apps in the Jira/confluence site.

      Steps to Reproduce

      1. Opt for a OneAtlassian Demo site.
      2. Be the org admin of the site.
      3. Try to install any marketplace app on the confluence/jira site.

      Expected Results

      The app is installed.

      Actual Results

      The app is not installed with an error "Unfortunately we are unable to process your request. Please retry again in some time"

      Workaround

      Customers need to reach out through their original OneAtlassian ticket which they raised to avail of the OneAtlassian demo site and in that request the app to be installed from the backend.

            [COMMERCE-89] Unable to install marketplace apps in OneAtlassian site

            Please re-open the ticket if the issue persists.

            Mykola Lysenko added a comment - Please re-open the ticket if the issue persists.

            Closing this bug as we were unable to reproduce it on the One Atlassian sites. If this problem occurs on a specific site, please let us know, and we would be happy to investigate further to identify the root cause and provide the necessary assistance. 

            Shubham Bali added a comment - Closing this bug as we were unable to reproduce it on the One Atlassian sites. If this problem occurs on a specific site, please let us know, and we would be happy to investigate further to identify the root cause and provide the necessary assistance. 

              1b65b7d1384d Shubham Bali
              fffcab81fb61 Vishalakshi Narayana Swamy
              Affected customers:
              2 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: