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  1. Commerce
  2. COMMERCE-89

Unable to install marketplace apps in OneAtlassian site

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    • Severity 3 - Minor
    • Warranty

      Issue Summary

      Currently, partners who have availed OneAtlassian sites are not able to install any apps in the Jira/confluence site.

      Steps to Reproduce

      1. Opt for a OneAtlassian Demo site.
      2. Be the org admin of the site.
      3. Try to install any marketplace app on the confluence/jira site.

      Expected Results

      The app is installed.

      Actual Results

      The app is not installed with an error "Unfortunately we are unable to process your request. Please retry again in some time"

      Workaround

      Customers need to reach out through their original OneAtlassian ticket which they raised to avail of the OneAtlassian demo site and in that request the app to be installed from the backend.

          Form Name

            [COMMERCE-89] Unable to install marketplace apps in OneAtlassian site

            Mykola Lysenko made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            Mykola Lysenko added a comment -

            Please re-open the ticket if the issue persists.

            Mykola Lysenko added a comment - Please re-open the ticket if the issue persists.
            Sakshi Chourasia made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            Avinash Kumar made changes -
            Component/s Original: CCP - Billing [ 79604 ]
            Component/s New: CCP - Orders [ 79607 ]
            Wei Cheng made changes -
            Affected Products Original: Jira Service Management [ 18437 ]
            Component/s Original: Identity Internal - Permissions [ 48701 ]
            Component/s New: CCP - Billing [ 79604 ]
            Key Original: ID-8888 New: COMMERCE-89
            Support reference count Original: 8
            Project Original: Identity [ 16810 ] New: Commerce [ 24011 ]
            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 8
            pqz made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1015541 ]
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            Matthew Hunter made changes -
            Labels New: RIBS-SHORT
            Bugfix Automation Bot made changes -
            Bug Type New: Warranty [ 19331 ]

              1b65b7d1384d Shubham Bali
              fffcab81fb61 Vishalakshi Narayana Swamy
              Affected customers:
              2 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: