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  1. Commerce
  2. COMMERCE-83

Have the ability to completely uninstall an app for cloud sites using the Atlassian’s new cloud billing engine.

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      Currently, If your cloud instance is using Atlassian’s new cloud billing engine, the uninstall button would be grayed out, and the stop trial button is not available instead, there is a Manage subscription button where you can only cancel the app subscription and you have to wait for the cancellation period.

      To uninstall an app, you need to follow these steps:

      • Click on the Manage Subscription button.
      • You will be redirected to the Billing page for your cloud instance.
      • Cancel the subscription for this add-on.

      The app subscription will be canceled and scheduled for deletion after the cancellation period of 30 days.

      If you would like to immediately delete the subscription and not wait for the cancellation period, you need to contact the billing team where they can immediately delete the app subscription upon your request.

      This request is raised to have the ability to completely uninstall an app without the need to contact Atlassian Support or Billing team.

            [COMMERCE-83] Have the ability to completely uninstall an app for cloud sites using the Atlassian’s new cloud billing engine.

            pqz made changes -
            Affected Products Original: Jira Software,Jira Service Management,Confluence [ 18436, 18437, 18440 ]
            Component/s Original: Commerce - CCP - Billing [ 71502 ]
            Component/s New: CCP - Billing [ 79604 ]
            Key Original: CLOUD-11873 New: COMMERCE-83
            Support reference count Original: 174
            Project Original: Atlassian Cloud [ 14613 ] New: Commerce [ 24011 ]
            SET Analytics Bot made changes -
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              Unassigned Unassigned
              e0bbe77fe18a Hala ElRoumy
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                Created:
                Updated: