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Suggestion
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Resolution: Unresolved
Problem Definition
When a customer cancels a subscription, they are asked the reason why the subscription is being cancelled. There are a couple of extra reasons that would be helpful to capture.
Suggested Solution
Add these or similar cancellation reasons:
- Signed up by accident
- Didn't know my company already had an existing Cloud site
Why this is important
- We need to track site cancellations due to accidental/unintentional site creations - usually related to Shadow IT
- There is a field for "Other" reason, but would be good to directly track unintentional site creations
Workaround
- Use the "Other" field
- relates to
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- Gathering Interest
- mentioned in
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