Problem Definition

When a customer cancels a subscription, they are asked the reason why the subscription is being cancelled. There are a couple of extra reasons that would be helpful to capture.

Suggested Solution

Add these or similar cancellation reasons:

• Signed up by accident
• Didn't know my company already had an existing Cloud site

Why this is important

• We need to track site cancellations due to accidental/unintentional site creations - usually related to Shadow IT
• There is a field for "Other" reason, but would be good to directly track unintentional site creations

Workaround

• Use the "Other" field