• Type: Suggestion
• Resolution: Unresolved
• Component/s: HAMS - All
• Labels:

  • ACE-6866

1. Screenshot 2024-02-15 at 11.43.36.png

   24/Oct/2024 6:17 AM

   211 kB

   Derrick Nguyen

[COMMERCE-66] Additional cancellation reasons on "Cancel your subscription" page

pqz made changes - 28/Apr/2025 11:01 PM

Component/s	Original: Commerce - HAMS - All [ 71501 ]
Component/s		New: HAMS - All [ 79612 ]
Key	Original: CLOUD-12089	New: COMMERCE-66
Support reference count	Original: 6
Project	Original: Atlassian Cloud [ 14613 ]	New: Commerce [ 24011 ]

SET Analytics Bot made changes - 30/Mar/2025 4:03 AM

Support reference count

Original: 5

New: 6

Derrick Nguyen made changes - 27/Jan/2025 8:32 AM

Link

New: This issue relates to CLOUD-12193 [ CLOUD-12193 ]

SET Analytics Bot made changes - 16/Jan/2025 4:04 AM

Support reference count

Original: 4

New: 5

CST JAC Workato Bot made changes - 23/Dec/2024 9:18 AM

Labels

New: ACE-6866

SET Analytics Bot made changes - 19/Dec/2024 4:07 AM

Support reference count

Original: 3

New: 4

Cole Norman made changes - 12/Nov/2024 1:37 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 963289 ]

SET Analytics Bot made changes - 30/Oct/2024 4:05 AM

Support reference count

Original: 1

New: 3

SET Analytics Bot made changes - 25/Oct/2024 4:04 AM

Support reference count

New: 1

Derrick Nguyen made changes - 24/Oct/2024 6:22 AM

Description

Original: h3. Problem Definition When a customer cancels a subscription, they are asked the reason why the subscription is being cancelled. There are a couple of extra reasons that would be helpful to capture. !Screenshot 2024-02-15 at 11.43.36.png! h3. Suggested Solution Add these or similar cancellation reasons:  * Signed up by accident  * Didn't know my company already had an existing Cloud site h3. Why this is important  * We need to track site cancellations due to accidental/unintentional site creations - usually related to Shadow IT  * There is a field for "Other" reason, but would be good to directly track unintentional site creations h3. Workaround  * Use the "Other" field

New: h3. Problem Definition When a customer cancels a subscription, they are asked the reason why the subscription is being cancelled. There are a couple of extra reasons that would be helpful to capture. !Screenshot 2024-02-15 at 11.43.36.png|thumbnail! h3. Suggested Solution Add these or similar cancellation reasons:  * Signed up by accident  * Didn't know my company already had an existing Cloud site h3. Why this is important  * We need to track site cancellations due to accidental/unintentional site creations - usually related to Shadow IT  * There is a field for "Other" reason, but would be good to directly track unintentional site creations h3. Workaround  * Use the "Other" field

Derrick Nguyen created issue - 24/Oct/2024 6:19 AM