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Type:
Suggestion
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Resolution: Unresolved
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Component/s: CCP - Billing
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None
Issue Summary
There is no direct method to reset Cloud site if the billing is on the New Improved Billing System
Steps to Reproduce
Under an Organisation on the new billing system:
- Choose > Administration (or go directly to admin.atlassian.com).
- Select the relevant organisation or site, if you have more than one.
- Choose Billing in the navigation bar.
- Click Manage on the product subscription to manage
- We have only cancel Subscription option

Expected Results
In the old billing experience, there is an option to delete the product immediately as mentioned in the documentation Reset site if you are on original billing experience
Actual Results
In the new billing experience, the delete option is not available.
- Only cancel option is available which does not clear out the data immediately.
Workaround
To delete the products, please contact Atlassian Support.
- mentioned in
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