Reset Cloud Site Feature on New Improved Billing System

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: CCP - Billing
    • None

      Issue Summary

      There is no direct method to reset Cloud site if the billing is on the New Improved Billing System

      Steps to Reproduce

      Under an Organisation on the new billing system:

      1. Choose > Administration (or go directly to admin.atlassian.com).
      2. Select the relevant organisation or site, if you have more than one.
      3. Choose Billing in the navigation bar.
      4. Click Manage on the product subscription to manage
      5. We have only cancel Subscription option

      Expected Results

      In the old billing experience, there is an option to delete the product immediately as mentioned in the documentation Reset site if you are on original billing experience

      Actual Results

      In the new billing experience, the delete option is not available.

      • Only cancel option is available which does not clear out the data immediately.

      Workaround

      To delete the products, please contact Atlassian Support.

        1. image-2025-02-20-17-33-39-525.png
          126 kB
          Sumesh Koppantakath

            Assignee:
            Unassigned
            Reporter:
            Sumesh Koppantakath
            Votes:
            3 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated: