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  1. Commerce
  2. COMMERCE-51

Licensed user count on Product and Billing page are inconsistent

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    • Severity 3 - Minor

      Issue Summary

      Product/Billing page shows an inaccurate number of licensed users. The number you see when you open the Directory > Users with a filter shows different number.

      Steps to Reproduce

      1. Go to https://admin.atlassian.com/o/ORG_ID/billing-preview OR https://admin.atlassian.com/o/ORG_ID/products

      Expected Results

      You see the same user account as the number in https://admin.atlassian.com/o/ORG_ID/users with the following filters:

      • STATUS - Active
      • USER ACCESS TO - Product you want to check the number of licensed users

      Actual Results

      The number you see on the Billing or Products page is different to the number see on Directory > Users page.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

            [COMMERCE-51] Licensed user count on Product and Billing page are inconsistent

            pqz made changes -
            Component/s Original: Commerce - HAMS - All [ 71501 ]
            Component/s New: HAMS - All [ 79612 ]
            Key Original: CLOUD-11922 New: COMMERCE-51
            Support reference count Original: 12
            Symptom Severity Original: Minor [ 16130 ] New: Severity 3 - Minor [ 14432 ]
            Project Original: Atlassian Cloud [ 14613 ] New: Commerce [ 24011 ]
            SET Analytics Bot made changes -
            Support reference count Original: 11 New: 12
            SET Analytics Bot made changes -
            Support reference count Original: 10 New: 11
            SET Analytics Bot made changes -
            Support reference count Original: 9 New: 10
            SET Analytics Bot made changes -
            Support reference count Original: 8 New: 9
            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 8
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            Kaz Nobutani made changes -
            Summary Original: Licensed user count on Product and Billing page is inaccurate New: Licensed user count on Product and Billing page are inconsistent

              e7e9450d10a4 Revanth Malay
              a9811fcf7424 Kaz Nobutani
              Affected customers:
              4 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated: