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  1. Commerce
  2. COMMERCE-49

Unable to delete a Rovo org level entitlement, if multiple org level entitlements are connected to single site

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Low Low
    • CCP - Orders
    • None
    • Severity 3 - Minor

      Issue Summary

      This is an edge case: If a site instance of Rovo gets associated with Multiple org-level instances, it's not possible to delete the unwanted org-level instances.

      Steps to Reproduce

      1. Activate a trial of Rovo on a site in an organisation.
      2. Transfer the site from one org to the other. (Org consolidation)
      3. Cancel the trial.
      4. Try to activate the Rovo again.
      5. Rovo will not get activated. But an Org-level instance will be created.
      6. This will happen for each retry, leaving empty org-level instances.
      7. When Rovo gets activated, the site-level instance will get associated with all these org-level instances.

      Expected Results

      The unwanted org-level instances can be deleted safely.

      Actual Results

      The unwanted org-level instances can't be deleted as they're all related to the site-level instance.

      Workaround

      Make sure to cancel the Rovo subscription, before the org consolidation.

            [COMMERCE-49] Unable to delete a Rovo org level entitlement, if multiple org level entitlements are connected to single site

            Saif Khan made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1021927 ]
            Saif Khan made changes -
            Resolution New: Answered [ 9 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]

            Saif Khan added a comment -

            Closing as per https://atlassian.slack.com/archives/C016U73MTC1/p1747831329329239?thread_ts=1742529480.359009&cid=C016U73MTC1 46ac2648bc84 

            Saif Khan added a comment - Closing as per https://atlassian.slack.com/archives/C016U73MTC1/p1747831329329239?thread_ts=1742529480.359009&cid=C016U73MTC1 46ac2648bc84  

            Naveen added a comment -

            hey fc7a5d369275

            Let's discuss this on the support ticket you have created.

            Naveen added a comment - hey fc7a5d369275 Let's discuss this on the support ticket you have created.
            Saif Khan made changes -
            Assignee Original: Saif Khan [ 83180e1d9bd6 ] New: Prashanth Venkatesan [ 690ec2c6688e ]
            Saif Khan made changes -
            Assignee New: Saif Khan [ 83180e1d9bd6 ]

            Bootiq Admin BiQ Group added a comment -

            Hi 690ec2c6688e,

            this issue was created based on the situation in our cloud organization. It is still not resolved. Please reach out to me, if you need more info. Thank you.

            Bootiq Admin BiQ Group added a comment - Hi 690ec2c6688e , this issue was created based on the situation in our cloud organization. It is still not resolved. Please reach out to me, if you need more info. Thank you.
            Naveen made changes -
            Resolution Original: Answered [ 9 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]
            Prashanth Venkatesan made changes -
            Resolution New: Answered [ 9 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]

            Prashanth Venkatesan added a comment -

            CCP platform never allow multiple org for Rovo. It's always single Rovo org can have multiple rovo site instances. Since there is no activity from the reporter, assuming the issue is resolved, I would resolved this ticket. Please feel free to reopen if any assistance required.

            Prashanth Venkatesan added a comment - CCP platform never allow multiple org for Rovo. It's always single Rovo org can have multiple rovo site instances. Since there is no activity from the reporter, assuming the issue is resolved, I would resolved this ticket. Please feel free to reopen if any assistance required.

              690ec2c6688e Prashanth Venkatesan
              46ac2648bc84 Naveen
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: