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Bug
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Resolution: Answered
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Low
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None
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Severity 3 - Minor
Issue Summary
This is an edge case: If a site instance of Rovo gets associated with Multiple org-level instances, it's not possible to delete the unwanted org-level instances.
Steps to Reproduce
- Activate a trial of Rovo on a site in an organisation.
- Transfer the site from one org to the other. (Org consolidation)
- Cancel the trial.
- Try to activate the Rovo again.
- Rovo will not get activated. But an Org-level instance will be created.
- This will happen for each retry, leaving empty org-level instances.
- When Rovo gets activated, the site-level instance will get associated with all these org-level instances.
Expected Results
The unwanted org-level instances can be deleted safely.
Actual Results
The unwanted org-level instances can't be deleted as they're all related to the site-level instance.
Workaround
Make sure to cancel the Rovo subscription, before the org consolidation.
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