Unable to delete a Rovo org level entitlement, if multiple org level entitlements are connected to single site

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    • Type: Bug
    • Resolution: Answered
    • Priority: Low
    • Component/s: CCP - Orders
    • None
    • Severity 3 - Minor

      Issue Summary

      This is an edge case: If a site instance of Rovo gets associated with Multiple org-level instances, it's not possible to delete the unwanted org-level instances.

      Steps to Reproduce

      1. Activate a trial of Rovo on a site in an organisation.
      2. Transfer the site from one org to the other. (Org consolidation)
      3. Cancel the trial.
      4. Try to activate the Rovo again.
      5. Rovo will not get activated. But an Org-level instance will be created.
      6. This will happen for each retry, leaving empty org-level instances.
      7. When Rovo gets activated, the site-level instance will get associated with all these org-level instances.

      Expected Results

      The unwanted org-level instances can be deleted safely.

      Actual Results

      The unwanted org-level instances can't be deleted as they're all related to the site-level instance.

      Workaround

      Make sure to cancel the Rovo subscription, before the org consolidation.

            Assignee:
            Prashanth Venkatesan
            Reporter:
            Naveen
            Votes:
            1 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: