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  1. Commerce
  2. COMMERCE-48

Self service when adding Enterprise product to an existing site

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • Provisioning
    • None
    • Severity 3 - Minor

      Issue Summary

      Self service for additional Enterprise product is not possible for existing sites

      Steps to Reproduce

      1. Go to Enterprise cloud admin hub
      2. Navigate to Products
      3. Click on Add Products and add a new Jira Enterprise site. The new site will be provisioned with Enterprise license.
      4. Navigate back to Products and add another product.
      5. Choose Confluence and choose Add to an existing site
      6. Choose the Jira Enterprise site that was added earlier

      Actual Results

      The admin is prompted to enable the free/premium version of the additional product.

      Suggestion

      Allow self service when adding Enterprise product to an existing site

      Workaround

      Enable the free/premium version of the additional product on the site. Please send an email to sales-ops-support@atlassian.com to enable the Enterprise license on the additional product.

            [COMMERCE-48] Self service when adding Enterprise product to an existing site

            Jane Rumiantseva made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]

            Jane Rumiantseva added a comment -

            Fixed within https://getsupport.atlassian.com/browse/CES-56941 ticket

            Jane Rumiantseva added a comment - Fixed within https://getsupport.atlassian.com/browse/CES-56941 ticket
            pqz made changes -
            Component/s Original: Commerce - Provisioning [ 71706 ]
            Component/s New: Provisioning [ 79615 ]
            Key Original: CLOUD-11782 New: COMMERCE-48
            Support reference count Original: 8
            Symptom Severity Original: Minor [ 16130 ] New: Severity 3 - Minor [ 14432 ]
            Project Original: Atlassian Cloud [ 14613 ] New: Commerce [ 24011 ]
            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 8
            SET Analytics Bot made changes -
            Support reference count Original: 8 New: 7
            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 8
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            Shivkumar Kachapur made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            Pablo Bastos made changes -
            Remote Link Original: This issue links to "ENT-2632 (Jira)" [ 959664 ] New: This issue links to "ENT-2632 (Hello Jira)" [ 959664 ]
            Shivkumar Kachapur made changes -
            Workflow Original: JAC Suggestion Workflow 3 [ 4438519 ] New: JAC Bug Workflow v3 [ 4492130 ]
            Issue Type Original: Suggestion [ 10000 ] New: Bug [ 1 ]
            Priority New: Low [ 4 ]
            Status Original: Gathering Interest [ 11772 ] New: Needs Triage [ 10030 ]

              Unassigned Unassigned
              rmacalinao Ramon M
              Affected customers:
              14 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: