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  1. Commerce
  2. COMMERCE-47

Customers are unable to purchase DC apps through marketplace.

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    • Severity 3 - Minor

      Issue Summary

      Customer are unable to purchase DC apps.

      Steps to Reproduce

      1. Login to the Marketplace
      2. Go to any listing
      3. Change the deployment type to “Data Center”. Select any random DC app.
      4. Click the “Buy it now” link under the “Try it free” button
      5. HTTP ERROR 431

      Expected Results

      Clicking on Buy it now should redirect them https://www.atlassian.com/purchase/addon/<appkey>

      Actual Results

      The API is responding with 431 error.

      Workaround

      1. Try again after clearing the cache.
      2. Use incognito browser.

        1. BuyNowHarFile.har
          660 kB
        2. Screen Recording 2024-02-12 at 2.37.57 PM.mov
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        3. Screenshot 2024-02-12 at 12.43.11 PM.png
          Screenshot 2024-02-12 at 12.43.11 PM.png
          1.05 MB
        4. Screenshot 2024-02-12 at 12.43.31 PM.png
          Screenshot 2024-02-12 at 12.43.31 PM.png
          1.06 MB
        5. Screenshot 2024-02-12 at 12.43.53 PM.png
          Screenshot 2024-02-12 at 12.43.53 PM.png
          1.06 MB

            [COMMERCE-47] Customers are unable to purchase DC apps through marketplace.

            jhaloot made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4423868 ] New: JAC Bug Workflow v4 [ 4542299 ]
            pqz (Inactive) made changes -
            Component/s Original: Commerce - HAMS - Cart and Pricing Experiments [ 75995 ]
            Component/s New: HAMS - Cart and Pricing Experiments [ 79613 ]
            Key Original: CLOUD-12081 New: COMMERCE-47
            Symptom Severity Original: Severity 2 - Major [ 14431 ] New: Severity 3 - Minor [ 14432 ]
            Project Original: Atlassian Cloud [ 14613 ] New: Commerce [ 24011 ]
            Veeresh Hosamani made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Veeresh Hosamani made changes -
            Resolution Original: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]
            Serhii Onufriienko made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]

            Garvit Dixit added a comment - - edited

            Hello All,

            Based on the recent update, the underlying issues was that the request header was too large due to active cookies. The workaround was offered to clear the cache and then try and it should work. Post that the teams working on this have confirmed that a change was done to increase the header size so the issue should not be there anymore as confirmed by the team.

            The issue should not be happening anymore now. 

            Regards,

            Garvit

            Garvit Dixit added a comment - - edited Hello All, Based on the recent update, the underlying issues was that the request header was too large due to active cookies. The workaround was offered to clear the cache and then try and it should work. Post that the teams working on this have confirmed that a change was done to increase the header size so the issue should not be there anymore as confirmed by the team. The issue should not be happening anymore now.  Regards, Garvit
            Matthew Hunter made changes -
            Labels Original: ecohelp New: RIBS-SHORT ecohelp
            Veeresh Hosamani made changes -
            Component/s Original: Customer - Website experience [ 73401 ]
            Component/s New: Commerce - HAMS - Cart and Pricing Experiments [ 75995 ]
            Key Original: MP-133 New: CLOUD-12081
            Project Original: Atlassian Marketplace [ 22910 ] New: Atlassian Cloud [ 14613 ]
            Shivam Kotak made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 954498 ]
            Veeresh Hosamani made changes -
            Assignee Original: Nistala Kameshwar Sharma [ b96adad55666 ] New: Myroslav Toloshnyi [ 273ba94e3cd8 ]

              273ba94e3cd8 Myroslav Toloshnyi (Inactive)
              626cbc34c974 Veeresh Hosamani
              Affected customers:
              21 This affects my team
              Watchers:
              24 Start watching this issue

                Created:
                Updated:
                Resolved: