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  1. Commerce
  2. COMMERCE-41

Adding Bitbucket Cloud through the Application Switcher > Discover results in an error "This product is temporarily unavailable for your site"

    • Severity 3 - Minor

      Issue Summary

      When trying to add Bitbucket Cloud to an Organization that does not have an active Access subscription using the Application Switcher, it results in an error.

      Note: The error occurs when a site is in CCP, but the product being purchased is not on CCP yet.

      Appears to be same issue as previously seen with Statuspage https://jira.atlassian.com/browse/CLOUD-11531

      Steps to Reproduce

      1. Create a new cloud instance on the Free plan
      2. Navigate to Adminhub https://admin.atlassian.com(site without Atlassian Access subscription)
      3. Click App Switcher icon (top left corner)
      4. Select "More Atlassian Products" at the bottom of the list to open up the Discover page
      5. Scroll down and Click "Try now" on Bitbucket Cloud section
      6. You'll be asked which site you want to link Bitbucket Cloud to. Select the site and click on Continue
      7. An error is shown "We can't fulfil your request right now"

      Expected Results

      A Bitbucket cloud workspace would be created

      Actual Results

      The below error message is shown : 

      We can't fulfill your request right now. This product is temporarily unavailable for your site. 

      Workaround

      Follow the steps below:

      1. Go to the following URL: admin.atlassian.com
      2. Log-in to your Atlassian Administration account.
      3. Select the Products tab on the top navigation bar.
      4. Select the Add product button.
      5. Select Bitbucket from the list of products.
      6. Name your workspace. Workspace ID is auto-created in accordance with your workspace name.
      7. Select the Agree and add button to create your workspace in Atlassian Administration and agree to the Atlassian Cloud Terms of Service and Privacy Policy.

            [COMMERCE-41] Adding Bitbucket Cloud through the Application Switcher > Discover results in an error "This product is temporarily unavailable for your site"

              Unassigned Unassigned
              641e77b2eb21 Patrik S
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: