[COMMERCE-41] Adding Bitbucket Cloud through the Application Switcher > Discover results in an error "This product is temporarily unavailable for your site"

Type: Bug
Resolution: Fixed
Priority: High
Component/s: Provisioning
Labels:
- RIBS-SHORT

Symptom Severity:
Severity 3 - Minor

Issue Summary

When trying to add Bitbucket Cloud to an Organization that does not have an active Access subscription using the Application Switcher, it results in an error.

Note: The error occurs when a site is in CCP, but the product being purchased is not on CCP yet.

Appears to be same issue as previously seen with Statuspage https://jira.atlassian.com/browse/CLOUD-11531

Steps to Reproduce

Create a new cloud instance on the Free plan
Navigate to Adminhub https://admin.atlassian.com(site without Atlassian Access subscription)
Click App Switcher icon (top left corner)
Select "More Atlassian Products" at the bottom of the list to open up the Discover page
Scroll down and Click "Try now" on Bitbucket Cloud section
You'll be asked which site you want to link Bitbucket Cloud to. Select the site and click on Continue
An error is shown "We can't fulfil your request right now"

Expected Results

A Bitbucket cloud workspace would be created

Actual Results

The below error message is shown :

We can't fulfill your request right now. This product is temporarily unavailable for your site.

Workaround

Follow the steps below:

Go to the following URL: admin.atlassian.com
Log-in to your Atlassian Administration account.
Select the Products tab on the top navigation bar.
Select the Add product button.
Select Bitbucket from the list of products.
Name your workspace. Workspace ID is auto-created in accordance with your workspace name.
Select the Agree and add button to create your workspace in Atlassian Administration and agree to the Atlassian Cloud Terms of Service and Privacy Policy.

- - Sort By Name
  - Sort By Date
  - Ascending
  - Descending
  - Thumbnails
  - List

image-2024-01-10-18-37-10-021.png
485 kB
10/Jan/2024 9:37 PM

links to

Steps to reproduce

mentioned in: Page Failed to load; Page Failed to load

Form Name

Jane Rumiantseva made changes - 30/Apr/2025 10:09 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Needs Triage [ 10030 ]	New: Closed [ 6 ]

Jane Rumiantseva added a comment - 30/Apr/2025 10:09 AM

Closed within https://getsupport.atlassian.com/browse/BBS-225028 ticket

Jane Rumiantseva added a comment - 30/Apr/2025 10:09 AM Closed within https://getsupport.atlassian.com/browse/BBS-225028 ticket

pqz made changes - 28/Apr/2025 11:01 PM

Component/s	Original: Commerce - Provisioning [ 71706 ]
Component/s		New: Provisioning [ 79615 ]
Key	Original: ~~CLOUD-11757~~	New: ~~COMMERCE-41~~
Support reference count	Original: 14
Project	Original: Atlassian Cloud [ 14613 ]	New: Commerce [ 24011 ]

SET Analytics Bot made changes - 12/Apr/2025 4:08 AM

Support reference count

Original: 13

New: 14

SET Analytics Bot made changes - 21/Nov/2024 4:20 AM

Support reference count

Original: 12

New: 13

SET Analytics Bot made changes - 01/Nov/2024 4:03 AM

Support reference count

Original: 11

New: 12

SET Analytics Bot made changes - 29/Sep/2024 4:06 AM

Support reference count

Original: 10

New: 11

Marlene Harms made changes - 25/Sep/2024 10:12 PM

Description

Original: h3. Issue Summary

When trying to add Bitbucket Cloud to an Organization that does not have an active Access subscription using the Application Switcher, it results in an error.

Note: The error occurs when a site is in CCP, but the product being purchased is not on CCP yet.

Appears to be same issue as previously seen with Statuspage [https://jira.atlassian.com/browse/CLOUD-11531]
h3. Steps to Reproduce
# Create a new cloud instance on the *Free* plan
# Navigate to Adminhub [https://admin.atlassian.com|https://admin.atlassian.com)/](site without Atlassian Access subscription)
# Click App Switcher icon (top left corner)
# Select "More Atlassian Products" at the bottom of the list to open up the Discover page
# Scroll down and Click "Try now" on Bitbucket Cloud section
# You'll be asked which site you want to link Bitbucket Cloud to. Select the site and click on *Continue*
# An error is shown "We can't fulfil your request right now"

h3. Expected Results

A Bitbucket cloud workspace would be created
h3. Actual Results

The below error message is shown :
{code:java}
We can't fulfill your request right now. This product is temporarily unavailable for your site. {code}
!image-2024-01-10-18-37-10-021.png|width=580,height=292!
h3. Workaround

Follow the steps below:
# Go to the following URL: [admin.atlassian.com|http://admin.atlassian.com/]

# Log-in to your Atlassian Administration account.

# Select the *Products* tab on the top navigation bar.

# Select the *Add product* button.

# Select *Bitbucket* from the list of products.

# Name your workspace. Workspace ID is auto-created in accordance with your workspace name.

# Select the *Agree and add* button to create your workspace in Atlassian Administration and agree to the Atlassian Cloud Terms of Service and Privacy Policy.

New: h3. Issue Summary

When trying to add Bitbucket Cloud to an Organization that does not have an active Access subscription using the Application Switcher, it results in an error.

Note: The error occurs when a site is in CCP, but the product being purchased is not on CCP yet.

Appears to be same issue as previously seen with Statuspage [https://jira.atlassian.com/browse/CLOUD-11531]
h3. Steps to Reproduce
# Create a new cloud instance on the *Free* plan
# Navigate to Adminhub [https://admin.atlassian.com|https://admin.atlassian.com)/](site without Atlassian Access subscription)
# Click App Switcher icon (top left corner)
# Select "More Atlassian Products" at the bottom of the list to open up the Discover page
# Scroll down and Click "Try now" on Bitbucket Cloud section
# You'll be asked which site you want to link Bitbucket Cloud to. Select the site and click on *Continue*
# An error is shown "We can't fulfil your request right now"

h3. Expected Results

A Bitbucket cloud workspace would be created
h3. Actual Results

The below error message is shown :
{code:java}
We can't fulfill your request right now. This product is temporarily unavailable for your site. {code}
!image-2024-01-10-18-37-10-021.png|width=580,height=292!
h3. Workaround

Follow the steps below:
# Go to the following URL: [admin.atlassian.com|http://admin.atlassian.com/]
# Log-in to your Atlassian Administration account.
# Select the *Products* tab on the top navigation bar.
# Select the *Add product* button.
# Select *Bitbucket* from the list of products.
# Name your workspace. Workspace ID is auto-created in accordance with your workspace name.
# Select the *Agree and add* button to create your workspace in Atlassian Administration and agree to the Atlassian Cloud Terms of Service and Privacy Policy.

Marlene Harms made changes - 25/Sep/2024 10:12 PM

Description

Original: h3. Issue Summary

When trying to add Bitbucket Cloud to an Organization that does not have an active Access subscription using the Application Switcher, it results in an error.

Note: The error occurs when a site is in CCP, but the product being purchased is not on CCP yet.

Appears to be same issue as previously seen with Statuspage https://jira.atlassian.com/browse/CLOUD-11531
h3. Steps to Reproduce
# Create a new cloud instance on the *Free* plan
# Navigate to Adminhub [https://admin.atlassian.com|https://admin.atlassian.com)/](site without Atlassian Access subscription)
# Click App Switcher icon (top left corner)
# Select "More Atlassian Products" at the bottom of the list to open up the Discover page
# Scroll down and Click "Try now" on Bitbucket Cloud section
# You'll be asked which site you want to link Bitbucket Cloud to. Select the site and click on *Continue*
# An error is shown "We can't fulfil your request right now"

h3. Expected Results

A Bitbucket cloud workspace would be created
h3. Actual Results

The below error message is shown :
{code:java}
We can't fulfill your request right now. This product is temporarily unavailable for your site. {code}
!image-2024-01-10-18-37-10-021.png|width=580,height=292!
h3. Workaround

Instead of creating the workspace through AdminHub, create it directly on Bitbucket Cloud website [https://bitbucket.org/workspace/create/] while logged in with your Bitbucket account ([sign-up for Bitbucket Cloud|https://bitbucket.org/account/signup/] if you haven't already)

New: h3. Issue Summary

When trying to add Bitbucket Cloud to an Organization that does not have an active Access subscription using the Application Switcher, it results in an error.

Note: The error occurs when a site is in CCP, but the product being purchased is not on CCP yet.

Appears to be same issue as previously seen with Statuspage [https://jira.atlassian.com/browse/CLOUD-11531]
h3. Steps to Reproduce
# Create a new cloud instance on the *Free* plan
# Navigate to Adminhub [https://admin.atlassian.com|https://admin.atlassian.com)/](site without Atlassian Access subscription)
# Click App Switcher icon (top left corner)
# Select "More Atlassian Products" at the bottom of the list to open up the Discover page
# Scroll down and Click "Try now" on Bitbucket Cloud section
# You'll be asked which site you want to link Bitbucket Cloud to. Select the site and click on *Continue*
# An error is shown "We can't fulfil your request right now"

h3. Expected Results

A Bitbucket cloud workspace would be created
h3. Actual Results

The below error message is shown :
{code:java}
We can't fulfill your request right now. This product is temporarily unavailable for your site. {code}
!image-2024-01-10-18-37-10-021.png|width=580,height=292!
h3. Workaround

Follow the steps below:
# Go to the following URL: [admin.atlassian.com|http://admin.atlassian.com/]

# Log-in to your Atlassian Administration account.

# Select the *Products* tab on the top navigation bar.

# Select the *Add product* button.

# Select *Bitbucket* from the list of products.

# Name your workspace. Workspace ID is auto-created in accordance with your workspace name.

# Select the *Agree and add* button to create your workspace in Atlassian Administration and agree to the Atlassian Cloud Terms of Service and Privacy Policy.

SET Analytics Bot made changes - 20/Sep/2024 4:03 AM

Support reference count

Original: 9

New: 10

Assignee:: Unassigned

Reporter:: Patrik S

Affected customers:: 2 This affects my team

Watchers:: 8 Start watching this issue

Created:: 10/Jan/2024 9:45 PM

Updated:: 30/Apr/2025 10:09 AM

Resolved:: 30/Apr/2025 10:09 AM

Details

Description

Issue Summary

Steps to Reproduce

Expected Results

Actual Results

Workaround

Attachments

Attachments

Issue Links

Forms

Activity

Collapse comment: Jane Rumiantseva added a comment - 30/Apr/2025 10:09 AM

Expand comment: Jane Rumiantseva added a comment - 30/Apr/2025 10:09 AM

People

Dates