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  1. Commerce
  2. COMMERCE-32

Cloud_id is missing for few entitlements in Reporting.

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    • Severity 3 - Minor

      Issue Summary

      Cloud_id is missing for few entitlements in Reporting. We roughly have 100 such impacted licenses across different partners.

      Steps to Reproduce

      1. Navigate to partner reporting.
      2. Search for few licenses and check for cloud_id and customer details.
      3. For few impacted licenses these fields appear blank

      Expected Results

      Entitlements should have cloud_id of the customer mapped to them. 

      Actual Results

      Unfortunately few Entitlements do not have cloud_id of the customer mapped to them. This field appears as blank in the reporting.

      ...

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

          Form Name

            [COMMERCE-32] Cloud_id is missing for few entitlements in Reporting.

            pqz made changes -
            Priority Original: High [ 2 ] New: Medium [ 3 ]
            pqz made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1015543 ]
            pqz made changes -
            Component/s Original: Commerce - CCP - Orders [ 71505 ]
            Component/s New: CCP - Orders [ 79607 ]
            Key Original: CLOUD-12111 New: COMMERCE-32
            Symptom Severity Original: Severity 2 - Major [ 14431 ] New: Severity 3 - Minor [ 14432 ]
            Project Original: Atlassian Cloud [ 14613 ] New: Commerce [ 24011 ]
            Matthew Hunter made changes -
            Labels New: RIBS-SHORT
            Rajan Mayekar made changes -
            Assignee Original: Rajan Mayekar [ a73defd7e728 ]
            pqz made changes -
            Component/s Original: Partner - Report data [ 73406 ]
            Component/s New: Commerce - CCP - Orders [ 71505 ]
            Key Original: MP-260 New: CLOUD-12111
            Project Original: Atlassian Marketplace [ 22910 ] New: Atlassian Cloud [ 14613 ]
            Veeresh Hosamani made changes -
            Priority Original: Medium [ 3 ] New: High [ 2 ]
            Veeresh Hosamani made changes -
            Description Original: h3. Issue Summary

            Cloud_id is missing for few entitlements in Reporting. 
            h3. Steps to Reproduce
             # Navigate to partner reporting.
             # Search for few licenses and check for cloud_id and customer details.
             # For few impacted licenses these fields appear blank

            h3. Expected Results

            Entitlements should have cloud_id of the customer mapped to them.
            h3. Actual Results

            Unfortunately few Entitlements do not have cloud_id of the customer mapped to them. This field appears as blank in the reporting.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            Currently there is no known workaround for this behavior. A workaround will be added here when available             		New: h3. Issue Summary

            Cloud_id is missing for few entitlements in Reporting. We roughly have 100 such impacted licenses across different partners.
            h3. Steps to Reproduce
             # Navigate to partner reporting.
             # Search for few licenses and check for cloud_id and customer details.
             # For few impacted licenses these fields appear blank

            h3. Expected Results

            Entitlements should have cloud_id of the customer mapped to them. 
            h3. Actual Results

            Unfortunately few Entitlements do not have cloud_id of the customer mapped to them. This field appears as blank in the reporting.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            Currently there is no known workaround for this behavior. A workaround will be added here when available
            Veeresh Hosamani made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            Veeresh Hosamani made changes -
            Symptom Severity Original: Severity 3 - Minor [ 14432 ] New: Severity 2 - Major [ 14431 ]

              Unassigned Unassigned
              626cbc34c974 Veeresh Hosamani
              Affected customers:
              0 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated: