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  1. Commerce
  2. COMMERCE-27

Products that expire during a maintenance window do not indicate to end users that they are expired

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Provisioning
    • None
    • Severity 3 - Minor

      Issue Summary

      If a Cloud site has products such as (Jira, JSM, Confluence) in an evaluation/trial that expires during the 2 hour nightly maintenance window for that site, when end users attempt to visit that site, they end up only seeing the maintenance warning banner forever.
      The site won't display a message to end users to indicate that there has been a product expiration

      This is reproducible on Data Center: (no)

      Steps to Reproduce

      1. Create a Cloud site with at least 2 products (JSM and Confluence for example)
      2. create a trial for JSM
      3. Check to make sure that the maintenance window is aligned with the date/time the site was signed up for
      4. let the eval expire

      Expected Results

      We expect that once the maintenance window is over, the site should either be functional OR provide a better explanation for why the product is not available.

      Actual Results

      The maintenance window banner remains for that site

      Workaround

      Please create a support case with Atlassian Customer Advocates to reactivate subscription for that product as a means to resolve.

        1. schedulemaint.png
          46 kB
          Andy Heinzer

            [COMMERCE-27] Products that expire during a maintenance window do not indicate to end users that they are expired

            Jane Rumiantseva added a comment - https://getsupport.atlassian.com/browse/CA-3448592 QA Audit Completed.

              Unassigned Unassigned
              aheinzer Andy Heinzer
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: