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  1. Commerce
  2. COMMERCE-26

Compass should not consume license when the product is deactivated

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Billing - Preview
    • None

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      User Problem

      Deactivated Compass still consumes the full user license. As a result, the org admins can't assign a new site admin if they decide to deactivate the Compass (Free plan) as you can only have up to 3 full users.

      Compass - Pricing - Atlassian 

      Error message when you try to assign a new site admin:

      You've reached the maximum number of users for one of your products. To give the user product access, upgrade your plan.

      Suggested Solutions

      We have a grace period to revert the deactivation, but while it is deactivated and waiting for deletion, it should not consume licenses.

      Current Workarounds

      Remove all groups from the Product access on each site.

            [COMMERCE-26] Compass should not consume license when the product is deactivated

            pqz made changes -
            Component/s Original: Commerce - Billing - Preview [ 71890 ]
            Component/s New: Billing - Preview [ 79602 ]
            Key Original: CLOUD-12064 New: COMMERCE-26
            Support reference count Original: 2
            Project Original: Atlassian Cloud [ 14613 ] New: Commerce [ 24011 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count New: 1
            Kaz Nobutani created issue -

              Unassigned Unassigned
              a9811fcf7424 Kaz Nobutani
              Votes:
              2 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: