License Metrics is cached with a 7-day lifecycle and could be stale at the time of the call. This data cache time should be reduced to a few hours at best.

Key points for change

• Currently, only third-level support (Site admins) has access to license usage figures, creating inefficiencies and resource waste when non-admins need this information.

• License usage data retrieved via the REST API is not fully accurate, which limits timely adjustments. In larger organizations, where immediate access to this information is crucial for non-admins involved in user management and usage documentation, this presents a significant challenge.