-
Bug
-
Resolution: Fixed
-
Low
-
None
-
Minor
Problem
The customer cannot install add-ons due to the following Internal Server error:
Request URL: https://api.atlassian.com/metal/ingest
HTTP Version: HTTP/1.1
Request method: POST
{
"type": "metric",
"meta": {
"subproduct": "jira",
"synthetic": "false",
"version": "EMCEE_NATIVE_19.5.3",
"env": "prod",
"os": "macos",
"platform": "desktop",
"browser": "chrome"
},
"metalId": "26e25bc0-12d0-41d7-a9ec-1e080b812477",
"data": [
{
"type": "increment",
"name": "fe.user.task.failure",
"tags": [
"active_tab:true",
"initial_load:true",
"page:embeddedMarketplaceAppListingScreen",
"task:caas-spi-execution",
"task_id:installAddon"
],
"value": 1,
"sampleRate": 1
},
{
"type": "timing",
"name": "fe.user.task.duration",
"tags": [
"active_tab:true",
"initial_load:true",
"page:embeddedMarketplaceAppListingScreen",
"task:caas-spi-execution",
"task_id:installAddon"
],
"value": 1086.9000000357628,
"sampleRate": 1
},
{
"type": "increment",
"name": "fe.user.task.failure",
"tags": [
"active_tab:true",
"initial_load:true",
"page:embeddedMarketplaceAppListingScreen",
"task:install-app",
"task_id:INTERNAL_SERVER_ERROR"
],
"value": 1,
"sampleRate": 1
},
{
"type": "timing",
"name": "fe.user.task.duration",
"tags": [
"active_tab:true",
"initial_load:true",
"page:embeddedMarketplaceAppListingScreen",
"task:install-app",
"task_id:INTERNAL_SERVER_ERROR"
],
"value": 1107.5999999642372,
"sampleRate": 1
},
{
"type": "increment",
"name": "fe.user.task.failure",
"tags": [
"active_tab:true",
"initial_load:true",
"page:embeddedMarketplaceAppListingScreen",
"task:install-app-failure-atlassian-marketplace",
"task_id:INTERNAL_SERVER_ERROR"
],
"value": 1,
"sampleRate": 1
},
{
"type": "timing",
"name": "fe.user.task.duration",
"tags": [
"active_tab:true",
"initial_load:true",
"page:embeddedMarketplaceAppListingScreen",
"task:install-app-failure-atlassian-marketplace",
"task_id:INTERNAL_SERVER_ERROR"
],
"value": 0,
"sampleRate": 1
}
]
}
Environment
- Cloud
Steps to Reproduce
- Install an app in the customer's instance
Expected Results
- The app should be installed
Actual Results
- The user gets a "We ran into trouble" error;
- The browser logs show an internal server error
Workaround
No workaround
Notes
- is action for
-
CCPS-5049 Loading...
- is related to
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[COMMERCE-14] Installing a Marketplace App Fails with 400 error
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Needs Triage [ 10030 ] | New: Closed [ 6 ] |
| Affected Products | Original: Jira Software [ 18436 ] | |
| Component/s | Original: Commerce - CCP - API [ 75101 ] | |
| Component/s | New: CCP - API [ 79603 ] | |
| Key |
Original:
|
New:
|
| Support reference count | Original: 4 | |
| Project | Original: Atlassian Cloud [ 14613 ] | New: Commerce [ 24011 ] |
| Support reference count | Original: 3 | New: 4 |
| Support reference count | Original: 2 | New: 3 |
| Remote Link | Original: This issue links to "CCPS-5049 (Jira)" [ 954330 ] | New: This issue links to "CCPS-5049 (Hello Jira)" [ 954330 ] |
| Support reference count | Original: 1 | New: 2 |
| Support reference count | New: 1 |
| Remote Link | New: This issue links to "JST-1043916 (Atlassian Support System)" [ 954274 ] |
| Remote Link | New: This issue links to "CCPS-5049 (Jira)" [ 954330 ] |
Looking at the CCPS tickets seems has been fixed