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  1. Commerce
  2. COMMERCE-13

Incorrect user count on billing page for Jira software

    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Medium Medium
    • Billing - Preview
    • None
    • Severity 2 - Major

      Issue Summary

      While checking the billing count for the users it shows an incorrect user count for the Jira software.

      Steps to Reproduce

      1. Go to Atlassian Admin hub (https://admin.atlassian.com)
      2. Navigate to the Billing tab in the Admin hub
      3. Check the user count for Jira software users

      Expected Results

      The number of users assigned to the Jira software and the number of users showing in the billing tab for the product should be the same.

      E.g. 10 users are assigned to the Jira software and should be the same count in the billing tab.

      Actual Results

      No errors or logs found yet while checking the issue.

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available.

            [COMMERCE-13] Incorrect user count on billing page for Jira software

            Atlassian Update - August 2024

            As I did not receive any responses to this comment I am closing this ticket.

            If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            Anusha Rutnam added a comment - Atlassian Update - August 2024 As I did not receive any responses to this comment I am closing this ticket. If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            Do the watchers of this ticket still experience this issue? I am not able to reproduce it and we have not had any recent reports. Thank you!

            Anusha Rutnam added a comment - Do the watchers of this ticket still experience this issue? I am not able to reproduce it and we have not had any recent reports. Thank you!

              Unassigned Unassigned
              3475337f88a8 Viren Tholiya
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: