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  1. Commerce
  2. COMMERCE-13

Incorrect user count on billing page for Jira software

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    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Medium Medium
    • Billing - Preview
    • None
    • Severity 2 - Major

      Issue Summary

      While checking the billing count for the users it shows an incorrect user count for the Jira software.

      Steps to Reproduce

      1. Go to Atlassian Admin hub (https://admin.atlassian.com)
      2. Navigate to the Billing tab in the Admin hub
      3. Check the user count for Jira software users

      Expected Results

      The number of users assigned to the Jira software and the number of users showing in the billing tab for the product should be the same.

      E.g. 10 users are assigned to the Jira software and should be the same count in the billing tab.

      Actual Results

      No errors or logs found yet while checking the issue.

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available.

          Form Name

            [COMMERCE-13] Incorrect user count on billing page for Jira software

            jhaloot made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4406083 ] New: JAC Bug Workflow v4 [ 4542311 ]
            pqz (Inactive) made changes -
            Component/s Original: Commerce - Billing - Preview [ 71890 ]
            Component/s New: Billing - Preview [ 79602 ]
            Key Original: CLOUD-11663 New: COMMERCE-13
            Support reference count Original: 1
            Project Original: Atlassian Cloud [ 14613 ] New: Commerce [ 24011 ]
            Anusha Rutnam (Inactive) made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Anusha Rutnam (Inactive) made changes -
            Link New: This issue is related to ID-8352 [ ID-8352 ]
            Anindyo Sen made changes -
            Remote Link Original: This issue links to "CHT-1893 (Jira)" [ 803758 ] New: This issue links to "CHT-1893 (Hello Jira)" [ 803758 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Viren Tholiya made changes -
            Remote Link New: This issue links to "CHT-1893 (Jira)" [ 803758 ]
            Viren Tholiya created issue -

              Unassigned Unassigned
              3475337f88a8 Viren Tholiya
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: