System Administrator being counted in Application Access

Steps to Reproduce:

1. Create a dummy JIRA Admin account.
2. Access the user management.
3. Check the application access.

Expected Results:

System Administrator should not be included in the application access.

Actual Results:

System Administrator is counted in the application access. If the System Administrator fills up the last application access slot. This will prevent the customer from creating new users as well.

Workaround:

No workaround to fix the bug but if user is having difficulties creating new users due to the bug (and application access limit); Sysadmins can create the new users on their behalf.

Note

It seems the the extra count (contributed by the System Administrator) is mostly visual. It doesn't actually add to the application access. Meaning it doesn't actually upgrade the billing tier even though it might look like the quantity is breached.

Update

Seems like this bug actually consumes the license count (but it doesn't trigger billing tier upgrade). If customer has maximum users of 25 and due to the bug they are seeing 25 out of 25 users; they will not be able to create new users due to insufficient application access. However if the system administrator sees 24 out of 25 users (not affected by the bug); they can add the new user in.