Uploaded image for project: 'Atlassian Cloud'
  1. Atlassian Cloud
  2. CLOUD-6978

Applications admins are unable to log in to their instance, receive "Invalid Credentials" error

XMLWordPrintable

      Users are being locked out from their instance and hitting into an Invalid Credentials error message. This issue is due to the fact that they have added themselves to the 'atlassian-addons' group.

      Workaround
      Users that are added to the atlassian-addons group are periodically removed from that group by Atlassian's monitoring systems.

        1. Atlassian Support System.png
          Atlassian Support System.png
          56 kB

              Unassigned Unassigned
              adiallo Abdoulaye Kindy Diallo (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: