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  1. Atlassian Cloud
  2. CLOUD-5937

Confluence user unable to change JIRA profile picture

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    Description

      To reproduce this, login to a JIRA + Confluence OnDemand instance as a user who only has the Confluence access.

      As the user, the most obvious way to change the profile picture/avatar, is by clicking on the "username" dropdown at the top right corner, and choose "Profile". This leads to https://domain.atlassian.net/secure/ViewProfile.jspa. If the user tries to change profile picture/avatar, nothing will happen. Uploading a picture will yield this error in UI:

      Cannot attach file mypicture.jpg: Unknown server error.

      In the log:

      @400000004fcdce22294e748c 2012-06-05 17:15:04,692 TP-Processor2 INFO confluenceuser 1035x1190x1 pcmdmj 211.24.247.39,59.167.133.77 /rest/api/latest/user/avatar [core.servlet.filter.AlacarteLicenseEnforcer] Trying to access [/rest/api/latest/user/avatar]. But user [confluenceuser] is not granted access.
      

      or:

      @400000004fcdcf232f9f71c4 2012-06-05 17:19:21,798 TP-Processor8 INFO confluenceuser 1039x1244x1 pcmdmj 211.24.247.39,59.167.133.77 /rest/api/latest/user/avatar/temporary [core.servlet.filter.AlacarteLicenseEnforcer] Trying to access [/rest/api/latest/user/avatar/temporary]. But user [confluenceuser] is not granted access.
      

      Workaround

      Since the user can only use Confluence, the profile picture can be changed for Confluence at https://domain.atlassian.net/wiki/users/editmyprofilepicture.action

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              Unassigned Unassigned
              amohdaris Azwandi Mohd Aris (Inactive)
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                Updated:
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