Sandbox deployment does not copy "Service Space Agent" permission scheme entries; no error in deployment logs

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    • 1
    • Severity 3 - Minor
    • Jira Service Management

      Issue Summary

      When creating a sandbox deployment, JSM "Service Space Agent" space permission entries are not carried over to the destination environment. The deployment completes successfully with no errors reported in the deployment log for Permission Schemes.

      Steps to Reproduce

      1. On the source site, confirm a JSM project has "Service Space Agent" configured in space permissions (with roles such as Administrator and Service Desk Team).
      2. Go to admin.atlassian.com > Apps > Sandboxes.
      3. Create a deployment.
      4. Wait for deployment to complete.
      5. On the destination site, navigate to the Permission schemes.
      6. Check for the "Service Space Agent" permission entry.

      Expected Results

      The "Service Space Agent" permission entry (and its associated roles/groups) should be present in the sandbox after deployment, matching the source environment.

      Actual Results

      The "Service Space Agent" permission is not copied as expected. Some Roles might be missing, e.g. Service Desk Team and Administrators.

      The deployment log does not report any error or warning related to Permission Schemes, making this a silent failure.

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available

      The permission scheme can be updated manually to restore the expected permission entries.

              Assignee:
              Unassigned
              Reporter:
              Bhavin Rathod
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated: