Uploaded image for project: 'Atlassian Cloud'
  1. Atlassian Cloud
  2. CLOUD-12745

When trying to add a User to a Project under Settings > People, the application breaks if the User haven't logged in Jira yet.

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      If a User has yet to join or never accessed Jira, and you try to add this User to a Jira Project under "People", Jira Application will trigger a generic error.

      Steps to Reproduce

      1. Have a User created, but never accessed Jira Product. You can check its status in admin.atlassian.com
      2. Access a Jira Project, then Settings > People > Add the User with any Role.
      3. A general error is displayed, like the one below:

      Expected Results

      The Application to inform of any limitations of adding the User - such as, the user is still in a "Invited" state.

      Actual Results

      A generic error is displayed instead, which could cause confusion to whoever is running this action, leading them to keep trying and receiving the same error over and over.

      Workaround

      • Add the Project permission through admin.atlassian.com in "Jira product > three-dot menu > View Jira Project Roles“ from the User Page in Directory, instead of going directly to the Jira Project’s settings. If you don't have access, an Org-Admin might be able to help with this one.
      • Ask the User to log into the Jira Site, if possible, and then confirm the problem persists.

              Unassigned Unassigned
              2cbc34056992 Michel Guedes
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated: