Issue Summary

Sandbox copy gets timeout due to another export in progress, which has locked any new export

Steps to Reproduce

1. Initiate sandbox data clone.
2. The process runs exceptionally slow.

Expected Results

Data clone is smooth and completely successfully.

Actual Results

Sandbox data copy runs slow and timed out.The below exception is thrown in the Splunk log file:

Task ******* is running with LockKey cloud-export details:TaskProgressImpl{id=*******, userId=*****, description=Cloud Export task, message=Exporting JIRA data, status=RUNNING, progress=10, submittedTime=2025-10-10 10:27:33.0, startTime=2025-10-10 10:28:33.833, finishedTime=null, lastUpdate=2025-10-10 11:02:33.92, result=null, cancellable=N, lockKey=cloud-export} 

Workaround

Retry after sometime.