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  1. Atlassian Cloud
  2. CLOUD-12644

Restore to external AWS S3 ends in 500 internal error

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Medium Medium
    • BRIE - Full Backup
    • None
    • 1
    • Severity 2 - Major
    • Jira Software, Jira Service Management, Jira Work Management, Jira Product Discovery, Confluence

      Issue Summary

      The restoration process is stuck on the upload screen, ultimately failing with a connection issue, despite previous successful restorations from the same S3 bucket.

      Steps to Reproduce

      1. Select restore.
      2. Choose the app and a valid backup.
      3. Select data to restore.

      Expected Results

      The restore continues to next screen.

      Actual Results

      The restore fails with below error in Cloud and Developer logs :

      Workaround

      Request to retry which is the only option. 

        1. Screenshot 2025-09-10 at 8.49.58 PM.png
          209 kB
          Sripriya Gupta

              Unassigned Unassigned
              b9285d00faf3 Sripriya Gupta
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                Created:
                Updated: