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  1. Atlassian Cloud
  2. CLOUD-12624

Incorrect Backup Retention Message Displayed on BRIE Restore Screen

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • BRIE - Restore
    • None

      Issue Summary

      There is an inconsistency in the backup retention message displayed on the 'Select Backup' and 'Validate Data' screens during the BRIE restore process. The message incorrectly states that backups are available for 60 days in Atlassian storage, contradicting the actual retention policy of 30 days as documented in the Atlassian support documentation.

      Steps to Reproduce

      1. Navigate to the 'Select Backup' screen during the BRIE restore process.
      2. Observe the message displayed:
        • "Select the specific backup you need to restore. This page displays backups you've taken in the last 60 days."
        • "Restore a backup from the Atlassian storage within 14 days, or from your local storage within 60 days of taking the backup."
      3. Validate the data to trigger the pop-up message during the BRIE restore.
      4. Refer to the Atlassian support documentation: Select a Storage
      5. Note the discrepancy with the documented backup retention period of 30 days

      Expected Results

      The message should accurately reflect the backup retention policy, stating that backups are stored in Atlassian storage for 30 days.

      Actual Results

      The message inaccurately states that backups are stored for 60 days, leading to potential user confusion.

      Workaround

      Currently, there is no known workaround for this behaviour.

        1. SelectBackup.png
          263 kB
          Prasanth K P
        2. ValidateData.png
          227 kB
          Prasanth K P

              Unassigned Unassigned
              61223e4382b7 Prasanth K P
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                Created:
                Updated:
                Resolved: