-
Bug
-
Resolution: Unresolved
-
Low
-
None
-
1
-
Minor
-
-
Jira Software, Jira Service Management
Issue Summary
Currently, emails sent using the "Send custom email" action in automation from the recently released change, detailed here, and using the "issue.url" smartvalue, have track.atlassian.com URLs in the body of the email, which exceed 2000+ characters.
Additionally, emails that come to your mailbox when exporting Users from the Admin Hub also experience the same long URLs from track.atlassian.com.
If customers use Proofpoint (urldefense.com prepends) or other forms of email modification (not necessarily truncation, but in addition to), these links can break.
Steps to Reproduce
- Use the new "Send customized email" action instead of "Send email" in an automation
- In the content of the email, use the smartvalue "issue.url" when using Rich Text formatting
- Additionally, using an "<a>" tag when using HTML formatting
Expected Results
For track.atlassian.com links to not be long (only 100-200 characters)
Actual Results
The track.atlassian.com URL links are very large. This is an example tracking URL used in a test site:
https://track.atlassian.com/tracking/253cf7f8-95e1-46c1-9176-3cef55dfe8cf?m=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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.BAle-Xf5jdXmvR7LuxDgSivYnAQuU7o2eaIFHpm_NGs&j=1
Workaround
Instead of using "issue.url" in the body of the email, try using "issue.key" in conjunction with the site url when using Rich Text, like so:
https://yoursite.atlassian.net/browse/{{issue.key}}
Currently, there's no available workaround for HTML format and using <a> tags.