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Suggestion
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Resolution: Unresolved
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None
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1
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Jira Service Management
Issue Summary
The "External User" terminology can indicate different types of users depending on the page.
On a JSM > Products > Organizations page: The account types indicated as "External" are references to portal-only accounts (not Atlassian Accounts).
On Atlassian Administration (admin.atlassian.com) > Security > External Users: Here, External Users can be Atlassian Accounts.
This creates some confusion for administrators.