WebP video shows "Preview unavailable" error after publishing the page

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    • 2
    • Minor

      Issue Summary

      An embedded WebP video plays while in Preview mode, but after publishing the page, the video displays an error message: "Preview unavailable."

      In testing, the issue does not occur with static WebP images.

      Steps to Reproduce

      1. Insert a WebP video into a Confluence Cloud page.
      2. Preview the page to confirm the video plays correctly.
      3. Publish the page.

      Expected Results

      The WebP video should play correctly after the page is published.

      Actual Results

      The WebP video previews in Edit mode.

      The WebP video shows an error message: "Preview unavailable" after publishing the page.

      Watch a video of the behavior here: preview-issue.mp4

      Workaround

      Use a different video format, such as MP4.

        1. preview-issue.mp4
          11.16 MB
        2. preview-unavailable.png
          preview-unavailable.png
          4 kB

            Assignee:
            Unassigned
            Reporter:
            SMS (Inactive)
            Votes:
            3 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated: