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  1. Atlassian Cloud
  2. CLOUD-12466

"Preview Unavailable" for csv and excel file attachments on some tickets

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      Issue Summary

      Some Jira issue/tickets, when the file is .csv or excel, don't show the attachment preview showing as "Preview Unavailable". Clicking through the icon says the preview couldn't be generated for the attachment.


      Steps to Reproduce

      Upload a csv or excel file to a ticket and, depending on the size of the tables in the spreadsheets, the file preview might be unavailable.

      Expected Results

      The file preview should appear in the attachments

      Actual Results

      Depending on the size of the tables in the spreadsheets, Jira is unable to generate the .csv file preview.

      Workaround

      NA

        1. image-2023-08-28-15-58-09-282.png
          101 kB
          Marina O.
        2. image-2023-08-28-16-00-45-382.png
          13 kB
          Marina O.
        3. screenshot-1.png
          259 kB
          Marina O.

              Unassigned Unassigned
              moliveira@atlassian.com Marina O.
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                Created:
                Updated:
                Resolved: