Uploaded image for project: 'Atlassian Cloud'
  1. Atlassian Cloud
  2. CLOUD-12394

Enable downloading of error logs for the "Copy production data to sandbox" process

XMLWordPrintable

    • 2
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    • Jira Software, Jira Service Management, Jira Work Management, Jira Product Discovery, Confluence

      Issue Statement:

      Currently, when there are failures during a full data copy to a sandbox environment, admins receive an email indicating an error occurred, but without specific details. This lack of information requires admins to contact support to access the logs, hindering their ability to self-serve and delaying troubleshooting efforts for migrations.

      Proposed Solution:

      Enhance the post-migration reports by including downloadable error logs that admins can access. This would enable admins to quickly identify and resolve issues by retrying the data copy for specific spaces or projects using the method outlined in the guide: Copy specific spaces or projects.

      This improvement will empower our customers to perform 'Copy Production Data to Sandbox' operations more efficiently.

              232d389f2a2c Siddharth Malik
              29ebfcada72e Karinna C. [Atlassian Support]
              Votes:
              4 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated: