Problem Statement:
The customer is experiencing an issue where the default reporter in mail handlers is displayed as an encrypted string instead of the expected user name or full name. This behavior causes confusion and makes it difficult to identify the actual reporter of an issue.

Current Behavior:
When an email is processed by the mail handler, and the default reporter needs to be assigned, the system displays an encrypted string (e.g., abc123def456) as the reporter, rather than showing the user's actual name or username.

Expected Behavior:
The default reporter in mail handlers should display the user's name or username, making it easier for users to identify who the reporter is without needing to decode or refer to an external mapping.

Impact:

Difficulty in tracking and managing issues due to lack of clarity on who reported them.

Increased time and effort required for users to manually identify and verify the reporter's identity.

Potential confusion in communication and follow-ups related to the reported issues.