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Type: Suggestion
Resolution: Unresolved
Component/s: BRIE - Restore, BRIE - Restore - Confluence, BRIE - Restore - Jira
Labels:
None

Support reference count:
15
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.
Affected Products:

Jira Software, Jira Service Management, Confluence

With new BRIE feature , We can only restore data to a product that's on the same shard as the backed-up product.

Currently there is no option available to restore new BRIE backups to same tenant.

Go to admin.atlassian.com. Select your organization if you have more than one.
Select Settings > Data management > Backup and restore.
Create a backup policy and generate new backup for any product for e.g. Confluence.
Now try to restore this backup.

We should have an option to restore backup to same tenant i.e. same Confluence instance for which backup is generated.

We can only restore data to the same product with different empty cloud instance but with same shard as the backed-up product.

Currently there is no known workaround for this behavior. A workaround will be added here when available
Customers can use legacy backupManager to generate backup and restore it for same cloud instance