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  1. Atlassian Cloud
  2. CLOUD-12120

Improve the error displayed on UI during a sandbox data copy failure when the prod site backup is in progress

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      Summary

      The data copy to the sandbox fails when the site backup is running on the production cloud site.

      But the UI error states the below:

      "We were unable copy data into your Jira sandbox at "sandbox URL" . Go to your sandbox at admin.atlassian.com and try again, or contact support. "

      And the backend splunk logs shows the below error:

      Failed to start export (status code: 412, reason phrase: Precondition Failed)

      Suggestion

      Please enhance the error messages below to ensure that the reasons are communicated clearly.

      • The Sandbox data copy has failed because the backup of the Production site is currently in progress.

              e202140bb02e Sonal Gupta
              61223e4382b7 Prasanth K P
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                Created:
                Updated: