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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Admin - Sandbox - Create
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None
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5
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Severity 3 - Minor
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Jira Software, Jira Service Management, Confluence
Issue Summary
If the user accidentally triggers two Sandbox clone/copy tasks for the same product, one or both will fail
Steps to Reproduce
Create a Sandbox Copy of the Jira production data
Immediately try to create a new sandbox Copy
- In customer's case, the second Sandbox Copy was created within 3 minutes of the first Sandbox Copy completing
Expected Results
The user should not be allowed to trigger multiple Sandbox copy tasks for a single product at the same time
Actual Results
The user can run into a scenario where they have triggered a Jira sandbox copy and then a new Jira sandbox copy task.
When this occurs, there will be an error in the logs but the user will only see an ERROR or INCOMPLETE status
Workaround
The user needs to wait until the Sandbox Copy "Completes" with a FAILED or INCOMPLETE status.
Once it does they can retry the Sandbox copy
- follows
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CLOUD-12352 Parallel data copy to multiple sandboxes causes the process to get stuck or time out
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- Gathering Impact
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