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  1. Atlassian Cloud
  2. CLOUD-11968

Redirection to products from App Switcher or Home is broken after enabling custom domains

      Issue Summary

      When using the App switcher or links to products from the Atlassian Home to navigate between Atlassian Products ( Jira, JSM etc ), clicking on a product will open the Projects page and filter it to the relevant project types. For ex: <your_domain_here>/jira/projects?selectedProjectType=business

      Jira -> Software projects
      Jira Work Management -> Business Projects
      Jira Service Management -> Service Projects

      However, if you have a custom domain enabled, this redirection no longer works as expected and users are redirected to the "Your work" page. 

      For ex: <your_domain_here>/jira/your-work

      The redirection works as expected for Jira Work Management but not for Jira and JSM.

      Steps to Reproduce

      1. Setup a custom domain for your site by navigating to Admin.atlassian.com > Products > Product URLs > Custom domains
      2. Once the custom domain is enabled attempt to use the app switcher to switch between products
      3. You are redirected to the Your Work page instead of the Projects page with relevant projects filtered
      4. The same issue occurs if you navigate to https://start.atlassian.com and attempt to navigate to any of the products listed under the Your apps section

      Expected Results

      You are redirected to the project page with the projects filtered for the relevant product 

      Actual Results

      You are redirected to the Your work page instead

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [CLOUD-11968] Redirection to products from App Switcher or Home is broken after enabling custom domains

            Ani Gurudutt made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1004810 ]
            Ani Gurudutt made changes -
            Labels New: jsw-s0
            Ningqi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 934392 ]
            Ani Gurudutt made changes -
            Attachment Original: Redirected tab - my.jira.anirudhng.me.har [ 461578 ]
            Ani Gurudutt made changes -
            Attachment Original: my.jira.anirudhng.me.har [ 461576 ]
            Ani Gurudutt made changes -
            Attachment New: Redirected tab - my.jira.anirudhng.me.har [ 461578 ]
            Ani Gurudutt made changes -
            Attachment New: my.jira.anirudhng.me.har [ 461576 ]
            Ani Gurudutt made changes -
            Attachment New: Screenshot 2024-08-02 at 12.22.09 PM.png [ 461575 ]
            Ningqi made changes -
            Comment [ Engaging with Jira team to triage this issue and gather impact. ]
            Ningqi made changes -
            Component/s New: Cloud to Cloud Migrations - Jira [ 66501 ]
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]

              Unassigned Unassigned
              cfc4ca56b4f8 Ani Gurudutt
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: