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Type:
Bug
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Resolution: Timed out
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Priority:
Low
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Component/s: Admin - Sandbox - Create
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6
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Severity 3 - Minor
Issue Summary
In some cases, it is possible that a Jira sandbox creation event results in the creation of both Jira and JSM sandbox on the Org.
Steps to Reproduce
- This issue is not reproducible at will but we have noticed a few organisations wherein the behaviour has occurred
Expected Results
If a Jira sandbox creation event is triggered, it is expected to see only Jira sandbox instance creation.
Actual Results
A Jira sandbox creation event triggers both Jira and JSM sandbox instance creation.
Workaround
Attempt to delete the sandbox and re-create the Jira sandbox, or contact Atlassian Support for assistance in removing the sandbox instance that is not required.