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  1. Atlassian Cloud
  2. CLOUD-11861

Jira C2C Copy product validation error "Some Jira products missing on the destination"

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Details

    • 6
    • Severity 3 - Minor
    • Jira Software, Jira Service Management, Jira Work Management

    Description

      Issue Summary

      This is reproducible on Cloud: No

      Steps to Reproduce

      1. Initiate Jira C2C copy product migration by selecting a project and move to validate data screen.
      2. You will observe the error and in "Missing product" section there will be no suggestion to add which product.

      Expected Results

      It should display "All Jira products available on the destination" if the required product is already available on the destination cloud.

      Actual Results

      It gives an error even if all required products exists on the destination cloud:
      "Some Jira products missing on the destination"

      Some Jira products missing on the destination
      Depending on the projects you select, you need to add the corresponding Jira products on the destination. For example, if you select service projects, you need to add Jira Service Management.
      
      Add products on the destination: 

      Workaround

      • Navigate to the plan-> Reveiw Selections page and click on "Validate again". This solves the problem.
      • If you still encounter the issue, then create a new copy plan with the same project and check the validation page. If its a success then go back to the previous plan and click on "Validate again".
      • If still you encounter problems then contact Atlassian Support.

      Attachments

        1. Missing Jira Product.png
          Missing Jira Product.png
          721 kB
        2. Validate again.png
          Validate again.png
          213 kB

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              68486fa77c6e Diplesh Mankape
              421a2e06c4a8 Jyoti Verma
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              Dates

                Created:
                Updated:
                Resolved: