Details
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Bug
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Resolution: Fixed
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High
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6
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Severity 3 - Minor
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Jira Software, Jira Service Management, Jira Work Management
Description
Issue Summary
This is reproducible on Cloud: No
Steps to Reproduce
- Initiate Jira C2C copy product migration by selecting a project and move to validate data screen.
- You will observe the error and in "Missing product" section there will be no suggestion to add which product.
Expected Results
It should display "All Jira products available on the destination" if the required product is already available on the destination cloud.
Actual Results
It gives an error even if all required products exists on the destination cloud:
"Some Jira products missing on the destination"
Some Jira products missing on the destination Depending on the projects you select, you need to add the corresponding Jira products on the destination. For example, if you select service projects, you need to add Jira Service Management. Add products on the destination:
Workaround
- Navigate to the plan-> Reveiw Selections page and click on "Validate again". This solves the problem.
- If you still encounter the issue, then create a new copy plan with the same project and check the validation page. If its a success then go back to the previous plan and click on "Validate again".
- If still you encounter problems then contact Atlassian Support.
Attachments
Issue Links
- is blocked by
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MOVE-1748541 Loading...
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MOVE-1748874 Loading...
- mentioned in
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