Uploaded image for project: 'Atlassian Cloud'
  1. Atlassian Cloud
  2. CLOUD-11798

Confluence C2C Migration(Copy Product Data) Failing for JSM Licence

    XMLWordPrintable

Details

    Description

      Issue Summary

      Confluence C2C Migration(Copy Product Data) Failing for JSM Licence.

      Steps to Reproduce

      1. Ensure you activate JSM products in both source and destination organisations.
      2. Ensure that the number of agents in the destination site will be more than the current licensing plan after the migration. For example:
        JSM License before Migration: 
        Current Source: 93 / 200 agents	
        Current Destination: 123 / 200 agents	
        
        JSM License After Migration
        Post Migration Destination: 216 agents 
      3. Create a Plan to migrate Confluence spaces by using Copy product data.
      4. Select any options.
      5. The migration will fail as INCOMPLETE.
      6. The logs will not be available due to https://jira.atlassian.com/browse/CLOUD-11783

      Expected Results

      JSM license should not be checked during Confluence Migration. Even if the licensing is checked, it should not pass the pre-check validation.

      Actual Results

      The below fails as INCOMPLETE and the post-migration report can't be downloaded to due to https://jira.atlassian.com/browse/CLOUD-11783

      Errors in Atlassian backend system:

      "We couldn't migrate your users because you have exceeded your user limit for Jira Service Management. Upgrade your cloud plan and try again."
      
      

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

      Attachments

        Activity

          People

            Unassigned Unassigned
            267882b95fa2 Naren Gupta
            Votes:
            5 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

              Created:
              Updated: