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Suggestion
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Resolution: Unresolved
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None
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4
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Issue Summary
Self service for additional Enterprise product is not possible for existing sites
Steps to Reproduce
- Go to Enterprise cloud admin hub
- Navigate to Products
- Click on Add Products and add a new Jira Enterprise site. The new site will be provisioned with Enterprise license.
- Navigate back to Products and add another product.
- Choose Confluence and choose Add to an existing site
- Choose the Jira Enterprise site that was added earlier
Actual Results
The admin is prompted to enable the free/premium version of the additional product.
Suggestion
Allow self service when adding Enterprise product to an existing site
Workaround
Enable the free/premium version of the additional product on the site. Please send an email to sales-ops-support@atlassian.com to enable the Enterprise license on the additional product.