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  1. Atlassian Cloud
  2. CLOUD-11681

Resetting a site resets data residency to default

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      Issue Summary

      After reset of a site, data residency is set to default. This affects customers who have opted for data residency in a specific region.

      This is reproducible on Data Center: (no)

      Steps to Reproduce

      1. Create a test site
      2. Migrate some data
      3. Set data residency to "AU" (for example)
      4. Reset site as per https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html
      5. Data residency is reset (global/multi-region)

      Expected Results

      Data residency is unaltered after reset of site

      Actual Results

      Data residency for the tenant is reset to default, causing any further migration to risk customer's data in a region different from what they expected.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

       

      The only option for customers, as of now, is to raise a request with Atlassian Support to ensure data residency is set to their intended region after any reset of site.

              dc7c78296a7c Arjoon Som
              kplaha Kanwar
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                Created:
                Updated:
                Resolved: