Issue Summary

The transfer product check " Reset User Access Settings" is a bit confusing to the users due to which the verification is missed out and the Transfer Products button remains greyed out.
https://share.getcloudapp.com/v1uE7XJg

Current situation

As of now, when a user clicks on Reset User Access Settings -> They're redirected to User Access Settings page where they need to reset user access as per the checklist.

However, since the URL to reset user access is a part of the paragraph which makes it is difficult to understand where the change needs to be done resulting in "Transfer Product" button being greyed out. Please see the below screenshot for reference:

https://share.getcloudapp.com/o0u9d5b4

Proposed solution

It would be more clear to the users if the "Reset User Access" url is highlighted separately so that the user understands where it needs to be clicked.

A prompt or Title like "Please click here" would bring more clarity in the UI.

Thanks!

Workaround:
It is possible to know why the Transfer button is disabled by looking at the Web requests made using developer tools:

1. Go to admin.atlassian.com, and select your organization.
2. Navigate to Settings > Details (in admin.atlassian.com)
3. You will see the Details page which contains the Transfer product checklist and buttons.
4. Open the developer tools of your web browser (usually pressing F12), and select the Network tab, and then clear the list of requests so you have an empty view and easier way catching what comes next.
5. Reload the page, this will cause the dev tools to be filled with many requests, look for the one called reparent-blockers, select it and then you will be able to see its content, which will indicate what parts of the checklists are missing:

In most cases, it is indicated:

{"orgId":"#######","reparentBlockers":["USER_ACCESS_SETTINGS"]}

This means the User access settings point from the checklist has not been done yet. To solve this, the admin can go to the link indicated in the checklist for this step, and from there, you will see the link to Reset your user access settings ln the Access settings page.

• It is important to mention this link needs to be engaged, even if you do not see any custom settings applied.